ResRunner Feed

ResRunner: A Streamlined Registration & Housing Tool

Sun, 08 Feb 26 17:10:24 +0000

ResRunner: Online Registration & Housing Management for Event Planners

ResRunner: A Streamlined Registration & Hotel Room Block Tool for Meeting and Event Planners

ResRunner is a web-based platform that brings event registration, attendee management, and housing/room block control into one place—helping planners reduce manual work, minimize errors, and deliver a smoother attendee experience.

Website: resrunner.com | Event portals often begin at subdomains such as ems.resrunner.com

What Is ResRunner?

ResRunner is an online event management solution designed primarily for registration and housing management—two of the most operationally complex components of meetings and conferences. For many events, attendees begin their journey on an event-specific portal (often hosted under a ResRunner subdomain such as ems.resrunner.com) where they register, select options, and—when applicable—reserve hotel rooms within a managed room block.

Why planners care: Registration data, payment details, and hotel pickup typically live in separate systems. ResRunner’s value is consolidating those workflows so planners can operate from one source of truth.

How ResRunner Helps Meeting and Event Planners

1) Online Registration & Attendee Management

Create branded registration experiences tailored to each event.
Collect attendee details, preferences, and selections in a structured way.
Automate confirmations and reduce back-and-forth email support.
Maintain a centralized attendee record that can be updated as changes occur.

Planner impact: Less spreadsheet wrangling, fewer data entry mistakes, and faster response time when attendees need updates.

2) Housing & Hotel Room Block Management

Manage multiple hotels, room types, and nightly inventory.
Control allocation rules (who sees what rooms, when rooms are available, etc.).
Track pickup and availability in a way that supports room block performance.
Generate rooming lists and change reports for hotel partners.

Planner impact: Fewer housing errors, better visibility into pickup/attrition risk, and smoother coordination with hotels.

3) Payments and Financial Tracking

Collect registration payments within the same flow as sign-up.
Support discounts, policies, and payment configurations as needed.
Reduce reconciliation effort by keeping payment data aligned to attendee records.

Planner impact: Less manual reconciliation and clearer financial reporting tied directly to registrant activity.

4) Reporting & Operational Visibility

Exportable reports that support registration status, housing pickup, and operational needs.
Data outputs that can be shared with internal teams and partners.
Improved decision-making with timely visibility into trends and changes.

Planner impact: Faster answers for stakeholders (leadership, finance, hotels) and better control of event health metrics.

Where ResRunner Fits in the Event Workflow

For planners, the busiest work happens before the event—when registrations surge, hotel inventory changes, and attendees request modifications. A tool like ResRunner supports that workflow by providing:

A unified attendee record spanning registration choices and (when applicable) housing details.
Operational guardrails that reduce errors common to manual hotel block tracking.
Centralized reporting to keep internal stakeholders and hotel partners aligned.
A cleaner attendee experience with a single, guided online process.

Who Typically Uses ResRunner?

ResRunner is commonly used for meetings and events where registration and housing logistics are significant, such as:

Association conferences and annual meetings
Corporate meetings and multi-day gatherings
Trade shows and professional development events
Programs with negotiated hotel blocks and controlled inventory

Conclusion

ResRunner helps meeting and event planners by consolidating the most time-consuming and risk-prone tasks—registration, attendee management, and hotel room block control—into a single online platform. By reducing manual processes and improving data visibility, it supports smoother operations, stronger hotel coordination, and a better end-to-end experience for attendees.

Learn more at resrunner.com.

Is there an example of a registration site I could look at?

Thu, 29 Aug 24 20:18:08 +0000

Absolutely! We created a demo site just for this purpose. Feel free to create a booking using any information you like. We also have a collection of sample sites which are real registration sites created and used for past events.

How much does ResRunner cost?

Thu, 29 Aug 24 20:17:09 +0000

Pricing varies on several criteria, including:

Number of registrants per event, or total reservations processed annually.
Whether or not your organization chooses to use our payment merchant gateway or your own merchant account.
ResRunner can be used at a reduced rate when hotel contract negotiations are outsourced to our parent company: WorldTEK Event and Travel Management.

What other services does ResRunner offer?

Thu, 29 Aug 24 20:14:36 +0000

ResRunner is a technology platform designed and developed by WorldTEK Event and Travel Management. For 50+ years WorldTEK has been a leading supplier of event and travel management services focusing on universities, athletic organizations and associations. Today, WorldTEK has evolved into a truly unique event and travel management company with proprietary technological solutions that are unrivaled within the industry. As the company and its client base grew over time so did the inherent need for seamless 24-hour and emergency support. Responsively, WorldTEK created full-service solutions to meet the growing requirements of our clients including one of the first and only 24-hour reservation centers on the East Coast. WorldTEK offered this round-the-clock functionality long before other event and travel management companies were even talking about the “24/7 dilemma”. The combination of this rich history, technological expertise, extensive service continuum, a reputation for unsurpassed quality and customer service has made WorldTEK a premier event and travel management company.

WorldTEK Event and Travel Management Services include:

Venue selection
Hotel contract negotiation and management
Overall event planning and management
Moderator, speaker and panelist support
Sponsorship and exhibition sales and support
Delegate sales, registration, housing and travel management
Budget and financial management
Post event services
And much, much more

To learn more about WorldTEK, please visit www.worldtek.com

Can we build custom reports in ResRunner?

Thu, 29 Aug 24 20:14:05 +0000

Yes. ResRunner comes fully loaded with over 40 canned registration, housing and travel reports. Pre-filters can be used to tailor the results of these reports to return only the information you require. Additionally, event organizers have the ability to create fully customized reports using any fields, which can be saved and used in the future. All reports can be extracted in a .csv, .xls, or .html format. Our reporting engine is robust and easy to use, making it simple for you to create custom reports for unique and specific scenarios.

We leave travel up to our attendees, do we have to use the air booking engine?

Thu, 29 Aug 24 20:13:00 +0000

No. ResRunner offers you the flexibility to turn on or off the housing and travel engines on a per event basis. Many clients choose to leave the air travel engine on, giving attendees the choice to book on their own or fulfill registration, housing, and travel in one simple transaction.

Do I have to manage any API’s between the three systems?

Thu, 29 Aug 24 20:12:28 +0000

No. Gone are the days where you have to send request to your IT department or various vendors to set up Application Program Interfaces (API’s) to numerous systems in order to manage a single event. The purpose of an API is to eliminate the re-keying of data by attendees from system to system and an attempt at consolidating reports for meeting planners. ResRunner achieves all of this without needing to involve any API’s.

*While ResRunner can incorporate all functions without AIP’s, we recognize some organizations are not in a position to switch housing and/or travel systems, so we do offer API’s from ResRunner to applications like Passkey, NuTravel and Salesforce. However we take pride in the fact that our registration, housing, and travel can be managed from one portal, eliminating the re-keying of data for attendees and allowing reports to be generated with ease.

Does ResRunner handle unlimited room block/sub-blocks?

Thu, 29 Aug 24 20:11:48 +0000

Yes. ResRunner provides you with the ability to add unlimited blocks and sub-blocks for each property. Our system makes it easy to set up and manage even the most intricate room blocks.

Can I have multiple hotels associated with one event?

Thu, 29 Aug 24 20:11:15 +0000

Yes. ResRunner’s housing module offers you the flexibility to add an unlimited number of hotels to any event. We have clients who build events spanning multiple cities and multiple hotels, all of which can be arranged from one central portal.

My registration process is unique, can ResRunner handle complex events?

Thu, 29 Aug 24 20:07:49 +0000

We hear this a lot and understand the complexities surrounding every registration process. Whether it be date specific “early bird” rates, cancellation penalties by percentage or dollar amount, various registration paths determined by attendee type or responses to questions, pre-populated member database information…ResRunner can handle the extreme demands of any meeting planner, event or organization.

What do I need to be able to run ResRunner?

Thu, 29 Aug 24 20:07:08 +0000

ResRunner is an internet based software solution, so an internet connection is essential. While we recommend using the most recent version of Google Chrome, ResRunner has been proven to provide full functionality across all modern web browsers and major operating systems. Because of this, ResRunner can be accessed and utilized from any device able to access and browse the internet.

They are professional to a fault

Thu, 29 Aug 24 19:31:54 +0000

In our first year of operations with ResRunner, in addition to a flawless level of performance, they were able to save our company in excess of $350,000 in operating costs. The team is great and they deliver on what they promise. They are professional to a fault and a great partner to have.

It is easy to use

Thu, 29 Aug 24 19:30:32 +0000

We are thrilled with the ResRunner system. Our guests find the system very user friendly and enjoy being able to make their reservations online and get an instant confirmation. ResRunner has been a tremendous asset in helping with all our internal needs in regards to hotel reservations at our events. It is easy to use and the hotels are very pleased with the rooming lists and other reports we send.

ResRunner offered the most compelling value

Thu, 29 Aug 24 19:28:54 +0000

We are extremely pleased with our relationship with ResRunner. IATA was looking for a partner to provide full event management services for IATA commercial events worldwide and ResRunner offered the most compelling value proposition for our association and members. They have delivered beyond our expectations.